FAQ
Most frequent questions and answers
To place any order, select and add your desired product into cart. Proceed to checkout, fill your information and select place of order. It is that simple!
While we try to get your product into your hands as fast as possible, all online orders usually take 24-72 hours to be there. In extremely rare cases, such as when we specially import a product for you, it may take up to 5 working days.
Yes, we do! If by some extremely rare chance the product you receive is not up to your standards, all you have to do is call or email us and let us know within 7 days of receiving the product. Once we receive your claim, we’ll wait for your product to arrive by a courier of your choice and payment, and we’ll exchange it for a product agreed upon.
If you would like further clarification about Sound Crush’s payment options, feel free to contact us on 051-8737325
Cancellation of product are accepted within 3-4 working hours after the order has been placed.
You can cancel your orders by the following methods:
- You can reach out to us on our official number 051-8737325
- You can also reach us through our social media platforms. Facebook Instagram
We offer all our products in various colors and you can pick the color of your choice in the shop. You can also filter products through color preference.
Our 365-day Warranty is a service we created in order to give you peace of mind. You have 1 year, that’s 365 days to check your product for any unlikely issues. We’ll verify your claim and replace the product for you. In case you find any of the following issues, give us a call or email us: infopk@soundcrush.com
- You accidentally received the wrong product
- You have been overcharged
- You found manufacturer defects
At Sound Crush, we believe in originality. “If it’s not original, it’s not at Sound Crush!” is our policy and we stand by it. As such, every product you find at Sound Crush, whether it’s for Rs. 200 or Rs. 200,000, is 100% genuine/original.
Currently Sound Crush main office/outlet is located at Rauf Tower, 5th Floor, near DHA 2 Gate-1, GT Road, Islamabad.
You can reach out to us on our official number 051-8737325
There are no delivery charges on any of our products. We offer free shipping all over Pakistan.
We always welcome and encourage new talent to be a part or our team. To apply, kindly go to https://nxgimpacts.com/careers/
Please call us at 051-8737325. You can also message us on our social media platforms by clicking given below.
